Terms of Service

Joss Cues Warranty

Joss Cues®
Any new or used cue purchased from any individual or company (either in person or on the Internet) who is not sanctioned as an authorized dealer of Joss Cues® LTD. will not have access to direct Joss warranty.

These cues will have to be sent directly back to the point of purchase.

Warranty for Joss Cues®

Joss Cues® is created from the finest materials available. The work is done by some of the finest craftsmen in the billiard industry. We are very proud of our cues and inspect each cue during the work process, and a final inspection is performed before each cue is packaged for shipment.

Joss Cues® warrants to the original purchaser that its cues are free from defects in material and workmanship; we shall repair or replace the cue at our discretion.

All parts of the Joss Cues® are covered by the warranty but exclude warpage and normal wear on replaceable parts such as the tip, ferrule, finish, wrap, and bumper.

In the unlikely event you discover a flaw in your cue or should it become damaged, do not attempt to repair it yourself contact the place of purchase for warranty service.

This warranty is void if your Joss Cues® has after-market products or has been subjected to mishandling, misuse, abuse, repair, or altered by an entity other than Joss Cues® LTD.

The warranty applies to Joss Cues® belonging to the ORIGINAL owner and is nontransferable.

Joss Cues® will resolve all warranty claims at its discretion.

Joss Cues® is NOT warranted against breakage or warpage.

We have no control over how the cue is used or the environment in which the cue is stored; we assume NO responsibility for warpage, breakage, or any type of water damage.

All Joss Cues® leave the shop straight and in new condition. When you receive or buy your cue, inspect it thoroughly. If you chalk and use your Joss Cues®, this is a sign of acceptance of the cue in the condition in which it was received.

You are responsible for all incoming and outgoing shipping costs.

The buyer is responsible for all credit card or Pay Pal fees if the cue is canceled.

Make sure that you include:

  • Your first and last name
  • Your shipping address
  • Daytime telephone number
  • Instructions for your repair
  • Copy of your original receipt of sale if warranty repair.
  • We cannot guarantee that any repair issues will be covered under warranty; we will gladly inspect your cue and make a determination.

Copyright Notice
All content appearing on this Web site is the property of Joss Cues Ltd.

Copyright © 2019 Joss Cues Ltd. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2019 Joss Cues Ltd. All rights reserved.

Privacy Policy
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Joss Cues Ltd. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Joss Cues Ltd. believes that customer conduct violates applicable law or is harmful to the interests of Joss Cues Ltd. and its subsidiaries.