It’s a great day! We received the cue this morning! It shipped safely and arrived intact.
You’ve made my husband a very happy man! Right now with no place open to shoot we will have to wait on his inaugural game. But we will be giving the best word of mouth advertising and telling our pool league players about our story. This cue is sure to generate interest as he is a local top ranked shooter in our area and in our league.
Thank you so much for being the most important part of our journey. And thank you for all the extra effort you’ve put in. It’s made all the difference in the world.
DAN, thank you for repairing my cue. Very nice job. Looks great! Thanks again.
When I got home the cue was indeed delivered. I can tell you that I don’t remember the last time I received such great service form a company, it’s no wonder that your cues hit so well if the same care is given to making them as it is given to the customer experience. If there is ever anything that I can do to help your company’s good name than I would be happy to. In the mean time I will tell everyone who will listen no only how beautiful a job was done with the cue but how great the service was as well. I wish you the best and thanks again!
Ft. Smith, AR
Good morning Dan, I want to thank you for my new cue. The custom cue you made for me is just fantastic, and the compliments I received when I showed it to the players I shoot pool with was outstanding. Again I want to thank you for my cue and the wonderful craftsmanship.
I received my 8" cue extension today, and it fits like a glove. Thank you for taking the time to call me and help me with my order personally, I enjoyed our conversation. When this is all over, I intend to purchase another Joss cue, I'd love to have you and your family sign it, but since I would be using it, it would ruin the signatures, lol.
Thank you again for another great product. I hope to talk to you soon.
I must admit, I'm a little disappointed in the cue. When shooting with the new cue, all of the balls didn't magically fall into the pockets. LOL
On a more serious note, the cue is beautiful. The stick has a very nice feel and shooting touch. I think I will enjoy the larger diameter shaft as I get used to it. Having no clue about custom cues, I was surprised that the shaft was a much lighter, solid-colored wood. I assume that is standard, being a rookie. It is still a very pretty cue. Thank you very much for making it for me.
I received the cue on Saturday and have been playing with it every day. I absolutely love it, the quality, the shaft, and the tip are perfect. Thank you for taking the time to walk me through everything and all the advice. It's obvious from talking to you and the quality of the cue that this is something that you love.
I will be telling everyone I play with how great my experience was.
Hi Dan, I know you get a lot of emails, and it can be a burden, but I hope this one stands out.
Thank you very much for the wonderful work on my cue. I just can't believe how new and spectacular it looks. I played with my cue in bad condition for so long. So long, in fact, that I forgot how eager I could feel about going and shooting pool, just from holding a beautifully crafted, clean, and polished cue. I wish I could have afforded one of your custom cues, but I feel like this is the next best thing to getting a new stick. This looks brand new after your re-wrap in a new color and a fantastic refinishing. I'll keep this short, but I hope you know how much I appreciate the work you did.
Thank you very much,
I received my 10-02, as promised. IT IS BEAUTIFUL!!! and balanced and everything a Joss Cues has. Thanks so much for everything. Sincerely,
Hi Dan, I received my cue. It's beautiful. The clear-coat looks great. Love the color and the contrast to the shaft. As far as looks go, it certainly exceeds my expectations.
I've only shot with it for an hour. Big difference. I'm 6'7," and this is my first extra-long cue. This one feels like I've got the weight behind me where it should be. A lot more control. I needed that, you were right. 60" is fine. Feels like I've got an extra yard.
With the added control, I've lost a little english but I think I can get it back with a little practice. If not, I might go to a Kamui medium or soft.
Dan, you're a master, you did a great job.
I'm very pleased. Best Regards,
recommends Joss Cues: "cant thank Dan at Joss enough he did a wonderful job turning and resealing my shaft. He answered all my questions and was happy to do it. He got my shaft Thursday morning and at 1 pm he called confirmed my address and sent it back that afternoon. I would recommend Joss very highly"